Privacy Policy

For the purpose of data protection laws, the data controller is Whole Buddy Pet Limited, registered in England and Wales.

If you are under 18 years old, please obtain your parent/guardian's permission before providing personal information to our site. We do not knowingly collect personal data from individuals under 18 for marketing purposes.

We may collect and process the following types of data about you:

A. Information You Provide to Us:

• Your name, address, contact information, payment details, and details about your pet(s) when you place an order, create an account, enter a competition, or correspond with us.

B. Information We Collect Automatically:

• Technical data such as your IP address, browser type, device information, and website activity.
• Information about your visit, including browsing behavior, page interactions, and search terms used.

C. Information We Receive from Third Parties:

• Business partners, payment processors, advertising networks, and analytics providers may provide us with information about you to help us improve our services.

We use cookies to improve your experience on our site. For details on the types of cookies we use and how to manage them, please review our Cookie Policy.

We use your data to:

• Process your orders and provide customer support.
• Improve our products, services, and website.
• Send marketing communications (if you have opted in).
• Conduct internal analysis and research.
• Comply with legal and regulatory obligations.
  

We do not sell your personal data to third parties.

Your personal data is stored securely. Where data is transferred outside the UK or EU, we ensure appropriate safeguards are in place.

Under data protection laws, you have the right to:

• Access your data.
• Request correction or deletion.
• Object to processing for marketing.
• Withdraw consent at any time.

To exercise your rights, please contact us at [insert email address].

We retain your data only as long as necessary for the purposes outlined in this policy. In most cases, this is up to 7 years after your last interaction with us, unless required otherwise by law.

We may share your personal data with:

• Payment processors and logistics providers to fulfill your orders.
• Marketing and analytics partners to improve our customer experience.
• Legal authorities if required by law.

If you engage with us on social media, we may collect insights from those platforms to improve our services. You can update your privacy preferences on the respective platforms.

We may update this policy from time to time. Any changes will be posted on this page.

For any privacy-related concerns, you can contact us at:

Email:
Address:

If you have concerns about our data practices, you may also contact the Information Commissioner's Office (ICO) in the UK.